Frequently asked questions
Payments, refunds and tax receipts: what to know before and after you donate.
Can I cancel a donation or get a refund?
No: a donation is final as soon as Stripe confirms the payment. Trivio offers no refunds in the app, and the organization cannot reverse a donation on its side.
When is a refund possible?
Exceptionally, in case of a technical error (reported within 5 business days), a duplicate charge or an unauthorized charge. Refunds are not granted because of dissatisfaction with an organization.
How do I request an exceptional refund?
Write to us at info@trivio.tech with the date of the donation, the cause and the reason for your request. The Trivio team reviews every request and replies; if it is accepted, our team issues the refund.
What happens to my tax receipt?
A refund, or a payment dispute with your bank, cancels the official receipt issued for that donation. Before disputing a payment, write to us: we can often sort it out faster.
Another question?
Write to us at info@trivio.tech.